Privacy Policy
We build omnichannel CRM and AI agents so businesses can accept orders on multiple channels and deliver to customers fast. Privacy and security are core to our product and operations. At VyapAI, we believe that trust is the foundation of our relationship. We are transparent about how we handle your digital footprint.
Commitment to GDPR & CCPA
We are fully committed to compliance with the General Data Protection Regulation (GDPR) for our European users and the California Consumer Privacy Act (CCPA). This means you have strict control over your data, including rights to access, rectification, portability, and erasure.
1. Who we are
Abhay Education Private Limited ("we", "us", "our"). Address: Floor No.: Ground and First floor, Building No./Flat No.: 218, Dhanbad, Jharkhand (IN). Contact: hello@vyapai.com, +919179782285.
2. What we collect
- Account contact details (name, email, phone, company)
- Channel identifiers and metadata (e.g., WhatsApp number, Instagram handle)
- Usage analytics (events, device, approximate region)
- Support communications
3. How we use data
- To provide and improve the CRM, AI agents, and related services
- To secure, debug, and prevent abuse
- To communicate about updates and support
- To comply with legal obligations
Data Security Infrastructure
We employ a multi-layered security approach to protect your information from unauthorized access, alteration, disclosure, or destruction.
Encryption
Data is encrypted in transit using TLS 1.2+ and at rest using AES-256 standard encryption.
Access Control
Strict role-based access control (RBAC) ensures only authorized personnel can access sensitive systems.
International Data Transfers
If you are accessing our services from outside the country where our servers are located, your information may be transferred across borders. By using our services, you consent to this transfer. We ensure that such transfers are covered by appropriate legal mechanisms, such as Standard Contractual Clauses (SCCs), to maintain the security of your data.
4. Data processing & storage
We use reputable cloud providers. Data is transmitted over HTTPS. Access is limited to authorized personnel following least‑privilege principles.
5. Third‑party services
We integrate with messaging platforms (e.g., WhatsApp, Instagram) and relevant APIs as required by your use case. Their privacy policies apply to their services.
6. Your rights
You may request access, correction, or deletion of your personal information subject to applicable law. Contact us at hello@vyapai.com.
7. Data retention
We retain information as long as your account is active or as needed for legitimate business or legal purposes. You may request deletion of your account data.
Cookie Policy
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
- Session Cookies: We use these to operate our Service.
- Preference Cookies: We use these to remember your preferences and various settings.
- Security Cookies: We use these for security purposes.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.