Cancellation & Refund Policy

We strive to provide the best experience with our omnichannel CRM and AI agents. Please read our policy on cancellations and refunds below. We strive to make our billing practices as transparent and fair as possible.

14-Day Guarantee

New subscriptions are eligible for a full refund if cancelled within 14 days of initial activation.

Easy Cancellation

No phone calls required. Cancel your plan anytime directly from your dashboard settings.

Transparent Billing

No hidden fees. You only pay for the plan you choose and any add-ons you explicitly authorize.

1. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation, your access to the premium features will continue until the end of your current billing cycle. After the billing cycle ends, your account will revert to the free plan (if available) or be deactivated, and you will not be charged for subsequent periods.

When you cancel your subscription, you will retain access to your paid features until the end of your current billing period. For example, if you are on a monthly plan billed on the 1st of every month and you cancel on the 15th, you will continue to have access until the 30th (or 31st). No further charges will be applied.

2. Refund Policy

Since VyapAI offers a digital service with immediate access to features, payments are generally non-refundable. However, we understand that exceptional circumstances may occur.

Eligibility Criteria:

  • Billing Errors:If you believe you have been charged in error, please contact us immediately. We will investigate and issue a full refund for any confirmed billing mistakes.
  • Technical Issues:If you are unable to use the service due to technical issues on our end that we cannot resolve within a reasonable timeframe, you may be eligible for a pro-rated refund.
  • First-Time Users:We may offer a refund for the first month of service if you are unsatisfied and contact us within 7 days of your initial purchase, at our sole discretion.

3. How to Request a Refund

To request a refund or cancel your subscription, please contact our support team at hello@vyapai.com with your account details and the reason for your request. We aim to respond to all inquiries within 24-48 hours.

Please include your account email address, transaction ID, and a brief explanation of the reason for your refund request. This helps us expedite the process and improve our services.

4. Changes to this Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Any changes will be effective immediately upon posting on this page.

Contact: hello@vyapai.com — +919179782285

Abhay Education Private Limited — Floor No.: Ground and First floor, Building No./Flat No.: 218, Dhanbad, Jharkhand (IN)

Refund & Cancellation FAQs

Can I cancel my subscription at any time?
Yes, you have full control over your subscription. You can cancel directly from your account dashboard or by contacting our support team. Your access will continue until the end of your current billing cycle, ensuring you get what you paid for.
How long does it take to process a refund?
Once a refund is approved by our billing team, it is processed immediately. However, depending on your bank or credit card provider, it may take 5-10 business days for the funds to reflect in your account statement.
Do you offer pro-rated refunds for annual plans?
Generally, we do not offer pro-rated refunds for unused time on annual subscriptions once the 14-day cooling-off period has passed. However, we review exceptional circumstances on a case-by-case basis to ensure fairness.
What happens to my data after cancellation?
Upon cancellation, your data is retained in a read-only state for 30 days to allow for easy reactivation if you change your mind. After this period, all non-essential data may be permanently deleted in accordance with our data retention policy.
Are setup fees refundable?
Setup fees cover the initial configuration, training, and deployment of your personalized AI agents. Because these services involve significant upfront manual and computational resources, setup fees are typically non-refundable.